Incredible Coworkers, Greedy Corporation - Customer Support Representative Concentrix Employee Review

3.0
1 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Project staff and supervisors, teamwork-based environment, WFH/remote, work tools and platforms, good communication, fun, incentives, job experience

Cons

Third-party agency that is underpaying and overworking their incredible and hard-working staff. Concentrix has contracts with many large and important corporations. They profit off of the contract budgets by underpaying their employees and slighting them of well-earned pay at every angle. They do not offer hourly-wage raises only annual merit raises, but even then it’s still only cents on the dollar. If you are up-trained to a new role/skill, they will rarely offer additional pay, but when they do it is only considered “bonus pay” that is applied separately and not qualified for overtime pay (only $0.50-$1hr more max). Team members who are “promoted” to a salary supervisor position end up working 50-60hr weeks and make less than what they made as an hourly employee who was being compensated for overtime. Every job position at any company using CNX is high-pressure and low compensation. Do not accept any promotions from this company, it will double your work load and stress levels for pocket change.

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Concentrix Response
2y
Thank you for your honest review. We hear your concerns regarding pay scales and want to do whatever we can to help fix your concerns. Please contact staff.online.feedback@concentrix.com at your convenience. Your satisfaction and happiness regarding your career here are very important to us!

Explore other reviews about Concentrix

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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