Service Supervisor - Customer Service Supervisor Conduent Employee Review

3.0
27 Aug 2017
Recommend
CEO approval
Business outlook

Pros

- Virtual Work from home opportunities - Advancement opportunities available - Performance incentives plus base pay - Supportive co-workers and team environment - Supervisors recognize the accomplishments of their team members and celebrate the employees achievements - Supervisors are encouraging and provide positive motivation and support -

Cons

- Technical/System Issues - Schedules are not convenient for working moms or students - Training for newly promoted supervisors is non-existent - Request process for time off is a hassle - non_production time for agents to review communications and emails is not adequate

Explore other reviews about Conduent

1.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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