CSR - Bilingual Customer Service Representative Conduent Employee Review

3.0
28 May 2025
Recommend
CEO approval
Business outlook

Pros

Not to many pros for this company or position. Unsure if it was the project i was hired for but there were no pros to this.

Cons

The phonr calls back to back is forreal. They want to know why you use the bathroom. Why you taking 5 mins after call time. Why your taking a breath. Why you trying to actually help the customer and their issue. Their modo is to get the people off the phonr not fix the issue.

Explore other reviews about Conduent

1.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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