Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Cornerstone OnDemand

      Engaged employer

      Cornerstone OnDemand reviews

      Used to be great - Customer Success Manager (CSM) Cornerstone OnDemand Employee Review

      4.0
      3 Dec 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing co-workers to bounce off ideas and solutions Great direct and indirect managers who care about more than a number

      Cons

      CEO/Pres had led company into chaos: direction is disjointed, messaging of company direction changes quarterly, recent RIF let go 10-15% of employees (many of them AMAZING people with great knowledge), empoyees expected to just accept a transfer to a completely different role without being consulted, sales members frequently having their accounts changed so they cannot build trust long enough to get commissions, amazing and wonderful people being let go for no reason - when I joined CSOD it was the mothership calling and now the culture has changed so much perhaps the RIF was a blessing in disguise. Lastly, I was told about my RIF VIA AN EMAIL...not even a personal meeting or direct manager notice...a generic meeting invite telling me I had been laid off- even then the meeting was 50-100 people, all silenced/anonymous and a person reading a script about next steps.

      avatar
      Cornerstone OnDemand Response
      5mo
      Thank you for sharing such detailed feedback and for being open about your experience. We agree that the people are what makes Cornerstone special, and that makes it even harder when we experience changes like workforce reductions or reorganizations. Although we’re committed to reducing unnecessary complexity, since we are a global company, there are also many local laws and regulations that impact when and how we are able to inform employees of role or employment status changes. We’re always open to feedback on our processes and communications and will continue to report on the improvements we’re making in these areas to create an environment where people feel valued and informed. Thank you again for sharing your voice; it matters. -- Carina Cortez

      Explore other reviews about Cornerstone OnDemand

      5.0
      7 Apr 2026
      Senior director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great leadership. Clear vision for growth and success.

      Cons

      Acquisitions created competing products and culture.

      avatar
      Cornerstone OnDemand Response
      1mo
      Thanks for sharing this; it's great to hear your positive outlook on our leadership and vision as that’s something we really care about. There can be challenges that come along with acquisitions, especially when it comes to aligning products and culture. While these decisions are made to support growth and long-term success, they don’t always feel seamless in the moment. Again, I appreciate you sharing your perspective and wish you all the best. -Carina Cortez, Chief People Officer
      2.0
      5 Jun 2026
      Sr. director
      Recommend
      CEO approval
      Business outlook

      Pros

      The people by far were the reason I stayed at the company for so long. Working with people who helped be part of the solution rather than part of the problem was exciting and fun. Working to solve issues together and collaboratively supporting each other was a great way to drive cross functional collaboration and success,

      Cons

      Senior leadership is a constant turnover with consistent pivots in strategy and direction before there was time to test if something was working. WIth consistent reductions in force, teams have found it hard to stay motivated and unclear as to what the current strategy is. Decisions are made with little context or reasoning to the middle management layer which causes dissatisfaction across the frontline teams. Comp plans were often delayed, incorrectly paid and something we had to spend a ton of time figuring out if we were getting paid correctly or missing something.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Cornerstone OnDemand jobs | Cornerstone OnDemand salaries | Cornerstone OnDemand benefits | Cornerstone OnDemand interviews
      Cornerstone OnDemand reviewsCornerstone OnDemand Customer Success Manager (CSM) reviewsCornerstone OnDemand review