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      Coventry Building Society

      Engaged employer

      Coventry Building Society reviews

      Soulless and bureaucratic - Telephone Savings Advisor Coventry Building Society Employee Review

      2.0
      4 Sept 2024
      Telephone savings advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn information Easy to get into the role via application and interviews Nice coaches and trainers

      Cons

      Full of bureaucracy (x can only happen at y time) Sold a lie of how "good the company was" Management pretends to care about staff, but will still show contempt if sickness or holiday is required. Office attendance forced but for no reason as meetings still happen virtually. Soulless environment in the offices. Training was lack luster and brute force learn on the job and get it wrong. Taught half of a job for the first few months, then have new responsibilities added to your day to day with no extra pay. Process support available but people assigned to this support can be very rude.

      avatar
      Coventry Building Society Response
      1y
      We’ve noted your feedback which is certainly very different to what we hear from colleagues through our engagement and Pulse survey. As with all colleagues, if you’d like to chat to one of our People team to talk through these issues in more detail, please contact People Partnering at rmb_hroperations@cbs.coventrybuildingsociety.co.uk We look forward to hearing from you.

      Explore other reviews about Coventry Building Society

      4.0
      18 May 2020
      Structural engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting projects to work on

      Cons

      Minimal benefits for 401k and insurance

      2
      2.0
      27 May 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      Good Team and Team manager to support. Good Head Office Facilities. Can be flexible depending on your role…

      Cons

      Company has completely lost its identity since Co-op Merger. Bringing in Senior Leaders and Directors to support with the merger, who do not share the existing Values of the company is completely shocking. Everything CBS has stood for previously is being washed away for ‘Growth’. Senior Directors telling teams ‘Good is good enough’ and actively planning to make certain processes WORSE to make it easier for the Co-op to catch up to our standards, and this is okay? Soon as the merger is completed from the Directors points of view, they’ll move onto their next project and we will be their picking up the pieces in regards to moulding the company back to what it was prior to the merger. Pay is shocking. Front line teams being expected to pick up more work, in expanding roles with expanding responsibilities for LESS pay? Removing certain Teams Shift allowances; reducing their pay by 10%, then at the same time releasing their new role profiles which state team members must remain flexible to work ‘all group working hours’?? What a fantastic, sneaky way to be able to save money. Really caring. It’s a shame certain Execs got lucrative bonuses for their expanding roles, yet the people that make the business tick get pay taken off them because they have no say.

      12
      avatar
      Coventry Building Society Response
      1mo
      Thank you for sharing this — and for your 8–10 years with us. It’s good to hear how much you value your team and manager, but it’s clear you’re frustrated and concerned about the direction of the organisation, particularly following the merger. We recognise the strength of feeling in your comments around maintaining our values, changes to ways of working, and the impact on pay and frontline teams. Those points — especially around fairness, workload, and consistency — are important and shouldn’t be overlooked. Your feedback reflects concerns we need to take seriously as we continue through this period of change. Thank you for taking the time to be open about your experience.
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