Cox Communications

Part of Cox Enterprises

Cox Communications reviews

Run as fast as you can - Retention Specialist Cox Communications Employee Review

1.0

23 Aug 2022

Retention specialist

Recommend

CEO approval

Business outlook

Pros

My coworkers were cool, thats honestly it.

Cons

The metrics you are expected to meet are unattainable. Pay is subpar at best. Commission you are supposed to be able to make, won't happen unless you cheat. Uncontrollable disconnects count against you. Management is awful and does not care, from your direct leader up to the top. Customers cuss you out all day every day.

Cox Communications Response

Thanks for providing feedback. Customer service can often be challenging, so we really appreciate what our call center employees do at Cox. We're always seeking to understand how we can improve the experience for our customer service employees, so thank you for sharing your input. We appreciate your time at Cox and the time you took to write this review.

Explore other reviews about Cox Communications

5.0

15 Apr 2026

Manager

Recommend

CEO approval

Business outlook

Pros

Office, pay, benefits, culture is great

Cons

Company changes are creating disruption

4.0

20 Jun 2026

Field engineer

Recommend

CEO approval

Business outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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Cox Communications reviews Cox Communications Retention Specialist reviews Cox Communications review

Cox Communications

Run as fast as you can - Retention Specialist Cox Communications Employee Review

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