Tough - Retention Specialist Cox Communications Employee Review

2.0
4 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Benefits and usually have some food.

Cons

Impossible to save units. People cancel the service because of uncontrollable reasons like moving or even death yet your hit with your bonus being deducted due to issues out of your hands. You can only lose a certain amount of units per day so one call can ruin your entire shift.

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Cox Communications Response
1y
Thanks for sharing your feedback with us. While we're happy to hear that you are loving the benefits and amenities you receive here at Cox, we're concerned about the issues you're experiencing. We recommend taking the time to have an open and honest conversation with your manager and/or mentor about your concerns as soon as possible. We will also share this feedback with leadership.

Explore other reviews about Cox Communications

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
3mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
4.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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