Painful Changes - Account Manager Cox Communications Employee Review

Commission plan designed to minimize/cap rep payouts Too many commission errors that reps must audit to catch/find Declining order management - implementation performance Rash of customer disconnects and directly impact commissions - new sales Lack of and very difficult for clients to get basic admin level support Cloud sales very difficult to win with limited resources and payouts get offset by disconnects Poor VP and director level sales leadership, greatly lacking experience, client interaction, product knowledge, follow through, and overall sales acumen- polish.