WFH Experience - Residential Technical Support Agent Cox Communications Employee Review

4.0
6 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits and perks, employees discounts, etc. No capped commission. Family centric company, and even remotely, there were lots of groups to join do do virtual trainings/meetings.

Cons

Internal systems were something out of windows 98. There were so many steps to complete the smallest tasks that it made the job more difficult. Even in tech support, sales were factored into your metrics.

Explore other reviews about Cox Communications

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, competitive environment and good growth potential.

Cons

Can be stressful at times, with every month being a new race to the end with no real end in sight. Constant need to stay motivated towards one goal.

4.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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