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      Crate and Barrel

      Engaged employer

      Crate and Barrel reviews

      Crate and Barrel has changed...not always for the better - Sales Lead Crate and Barrel Employee Review

      3.0
      25 Nov 2017
      Sales lead
      Recommend
      CEO approval
      Business outlook

      Pros

      Good discount, great products overall, nice physical environment.

      Cons

      Poor training of new associates, inadequate training for managers brought in from outside the company, managers promoted despite lack of preparedness for actual new position, accountability standards not consistent throughout the store, and often a lack of consequences for "certain" associates. The attention to high customer service standards that were a hallmark for Crate and Barrel has shifted to email and phone capture, procurement of credit cards, and heightened awareness of sales numbers for associates. All of the aforementioned have contributed to less than optimal associate morale and functioning as a team and a less customer centered experience.

      avatar
      Crate and Barrel Response
      8y
      Thank you for taking the time to discuss your experiences. We have forwarded your review to the appropriate departments. In addition, we welcome an opportunity to discuss your experiences with you further. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details.

      Explore other reviews about Crate and Barrel

      1.0
      29 Jun 2026
      Design specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      The only saving grace is the people I've worked with . Other than that I'd leave a negative star if I could.

      Cons

      The CEO Janet Hayes has taken away additional employee discounts . At a certain time of the year we used to get an additional 15% off on top of our regular discounts. GONE! If an in store customer would like to have an item that ships directly from the vendor we offer free shipping . If an employee would like to do the same not only do we have to pay for shipping but our discounts can no longer be applied . How low can you go? What a great way to motivate the employees and show us all that we are just numbers and you could care less about us . This company doesn't care about it's workers and I wouldn't tell someone I don't like to work there. Every location is experiencing high turnover as management is typically incompetent and focuses on all the wrong things. Training is laughable and most designers are thrown to the wolves with high expectations after a few videos . You can not make as much as advertised so don't waste your time. Most don't stick around more than 3-6 months . You have to have open availability and they don't care if you go to church or need family time . There will be no work life balance . Constant updates are always required . What are you selling ? What are your future sales ? How many cards have you opened or how many emails can you capture? How many in home visits have you made ? Speaking of which did you know they send women to in home visits by themselves without vetting clients in the store first ? Another huge potential lawsuit on the horizon.

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