Great product, terrible leadership - Manager Crate and Barrel Employee Review

1.0
20 May 2018
Recommend
CEO approval
Business outlook

Pros

Managers in stores care about their associates. Good discount. Fun place to work when the districts aren’t in town. Beautiful environment.

Cons

Terrible corporate managers. Beat you up on the numbers. If your email capture is down or you haven’t gotten a credit card that week they give you a smack down. All about numbers - not about the customer and what’s best for them.

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Crate and Barrel Response
8y
Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a member of the Associate Relations team where we can find out more details and follow up with the appropriate senior level management. ​

Explore other reviews about Crate and Barrel

1.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

The office had a good coffee machine, which employees appreciated. The cafeteria staff member was friendly and welcoming, which made the environment feel a little more positive. Opportunity to observe how long-established corporate operations function.

Cons

Management style felt very micromanaged. The management in the IT appeared heavily focused on older management methods rather than collaborative leadership. Favoritism was noticeable among certain employees and teams. Contract workers were treated differently from full-time employees, including exclusion from social events, food gatherings, and team activities. The IT teams often seemed disconnected and unwilling to support or train others properly. Communication issues were common, including employees talking negatively about coworkers behind their backs. Training and onboarding lacked structure and consistency. The workplace often felt disorganized, with unclear processes and coordination problems.

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