Management incompetent. Lies. Favoritism. Nitpicking. - Sales Associate Crate and Barrel Employee Review

1.0
11 Jan 2013
Recommend
CEO approval
Business outlook

Pros

40% off after 5 years; additional 15% off (with cap limit) for the holidays for regular employees (not sesaonal); most coworkers are nice

Cons

management incompetent - there are always problems with the schedule, no matter who is in charge of it. annual review is always late, not just days or weeks but months - they are not on top of things. employee longevity - i was not even notified to attend the event and received my gift a year later. favoritism - it's not what you know but who you know. i have seen so many people "targeted" with petty things; many have quit or have been let go. many have been working for C&B for a long time and have great knowledge of products. it seems if you are not "in" with the manager, then you are out (similar to what Heidi would say on Project Runway). they will pick on you, make your life miserable so you would quit; or they would pick on everything you do and when you make that one mistake, you are out. Examples - * there are many times when i was asked to be a runner (stock backup), assigned kitchen duty, recycle duty, restocking merch on floor - often more than my share - everyone is supposed to rotate but some people are NEVER on the list and i would end up having these duties 2-3x a month. * management make up their own rules when they want to target people - for example, one person had told me i cannot stand on a step/stair in the store. it's not a C&B rule, it's his rule and he only applies it to me. * i get reprimanded for speaking to my coworker instead of customers (when they are no customers around). i get reprimanded for standing behind the counter (when the seasonals are glued behind the counter). i was yelled at for my being in my assigned zone (even thought i was there assisting a customer). * more than once i had switched my shift with someone and was questioned why i didn't show up for work. i told them about the switch and instead of apologizing to me, i was told they have no record of it (and i know they do because i was there when the master was marked) and i have to do their job - provide the proof (paperwork/emails) and once i checked with my coworker and was told they did show up for work. when i told the manager that, all she said was "oh". management does not know how to manage and they lie - told all regular employees to fill out a holiday availability form in the Fall; told we must commit to whatever we put down.; told if we (regular employees) want more hours they will hire less seasonal. i gave up travel plans to go home for the holidays and requested more hours. came November i notice i did not get any extra hours on my schedule. when i asked a manager about it, he has no answer. he tried to find out for me, but of course was given some textbook answer which he passed back to me. he was actually later fired because he is not "in" with the store manager. by then i couldn't go home since the airfare were way too expensive and i didn't get the extra hours (extra pay) i was counting on. they hired way too many seasonal workers who does not know what they are doing (probably due to poor training or just C&B hiring folks not qualified for the job) so they just slow down transactions and hence long lines would form at registers counters. hours - used to be flexible but not anymore. there are people with busy jobs (90%+ are part-time with a real job) or folks taking classes so they might want less hours. then there are others who wants more hours. management crack down on those who cannot commit to 2 weeknights and 1 weekend day, instead of giving those available hours to those who want them. so many good people have left due to just scheduling problems. Most workers are disgruntled. If they are not, either they are "in" with the manager, or they are in la-la land. Most of the good workers have left. The running joke is how long will the rest of us last. Will we quit first or be get go of something stupid?

Explore other reviews about Crate and Barrel

1.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The only saving grace is the people I've worked with . Other than that I'd leave a negative star if I could.

Cons

The CEO Janet Hayes has taken away additional employee discounts . At a certain time of the year we used to get an additional 15% off on top of our regular discounts. GONE! If an in store customer would like to have an item that ships directly from the vendor we offer free shipping . If an employee would like to do the same not only do we have to pay for shipping but our discounts can no longer be applied . How low can you go? What a great way to motivate the employees and show us all that we are just numbers and you could care less about us . This company doesn't care about it's workers and I wouldn't tell someone I don't like to work there. Every location is experiencing high turnover as management is typically incompetent and focuses on all the wrong things. Training is laughable and most designers are thrown to the wolves with high expectations after a few videos . You can not make as much as advertised so don't waste your time. Most don't stick around more than 3-6 months . You have to have open availability and they don't care if you go to church or need family time . There will be no work life balance . Constant updates are always required . What are you selling ? What are your future sales ? How many cards have you opened or how many emails can you capture? How many in home visits have you made ? Speaking of which did you know they send women to in home visits by themselves without vetting clients in the store first ? Another huge potential lawsuit on the horizon.

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