Great people, culty leadership, fake culture - Anonymous employee Crisp Video Group Employee Review

1.0
1 Apr 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Ops, Coaching, Production and CS teams are some of the smartest, hardest-working people I’ve ever met. You’ll grow fast if you’re resourceful, but mostly because they’ll throw everything at you—AV, data, client calls, event planning, you name it—whether it’s your job or not! Decent compensation, benefits are mid. They do pay for insurance, but that plan has like a $5k deductible and a huge out of pocket max. The best plan is roughly what you would pay elsewhere for insurance like $200 a month or so. 401k at 4% match after like 6 months, pat/mat leave is a joke. Its designed to keep new hires (less than 2 years, so not necessarily 2 years) from taking leave, but the turnover is so high hardly anyone gets to even use that benefit.

Cons

Culture-building is important, but forced rituals and loud theatrics don’t replace good leadership or clear strategy. Playing music over loudspeakers before the daily huddle, chanting “crush it” with your hands in, and ringing a gong for wins doesn’t fix disorganization or poor planning—it just distracts from it. The “hybrid” or “remote” policy is misleading. It’s not remote for your first three months and not for at least two full months every year—regardless of your role. Instead of hiring specialists, they pile responsibilities on high-performing generalists until they burn out. It’s a deliberate model: hire driven people and stretch them thin. Maternity leave is embarrassingly bad—something like 6 weeks after two years, which is below the bare legal minimum. They actively dont want people getting pregnant and are so short staffed that its a huge burden when anyone needs this leave (you get the 'hehehe' come back soon pressure) Leadership is obsessed with optics and the internal cult of Michael. The energy is more TED Talk than actual accountability. Behind the scenes, sales and leadership drop the ball constantly and it’s the Ops and CS teams who quietly pick up the pieces. Expect pressure to update your LinkedIn immediately, and not just to reflect your current role—they’ll literally ask you to lie and say you’ve been there longer than you have. Onboarding isn’t lacking—it’s excessive and culty. You’ll sit through hours of video content, including full-day summit replays (one is literally over 6 hours long), all centered on their internal mythology. The welcome kit? A typo-ridden culty t-shirt, the owner's book (mandatory reading), and a random signed card shipped to your house. But bring your own trash can, sugar, and creamer for the coffee. The bathrooms are poorly maintained—empty soap dispensers, broken towel holders, and a sad stack of paper towels. There’s also a crusty massage chair in a dark room no one uses. Half the building is a presentation space for clients—and staff are not allowed in it, even when no clients are around. You might get lunch, but only if there are leftovers from a client event. The company expects weekend and late-night availability. Emails on Sundays and recruiting emails to candidates on Saturdays aren’t uncommon. The offer process is bizarre and manipulative. Behind the scenes, negotiating is viewed as “weakness,” and you're made to feel like you're lucky just to be invited into the cult.

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Crisp Video Group Response
9mo
Thank you for taking the time to share your experience. We’re sorry to hear that aspects of your time at Crisp felt discouraging. Some of the themes you mentioned around benefits, culture, and clarity of expectations are areas we’ve been actively working to improve. In the past year, we’ve updated our office environment with things like a new massage chair and better stocked bathrooms, revised our morning huddle format to remove the “crush it” chant, and improved communication around in-office onboarding and PTO blackout dates. We also know benefits matter deeply, and while we hope to expand maternity leave in the future, we strongly encourage all employees to take their full time off to recharge. Thank you for the feedback.

Explore other reviews about Crisp Video Group

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

insane pace, so i learned a lot very quickly. great clients to work with. nice office. saw positive changes coming as i left.

Cons

also the insane pace. not for everyone.

1.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

You get to see what willful incompetence looks like

Cons

I cannot emphasize you will regret working here. There has been 0 stable leadership in place for the sales team for YEARS due to the CEO and his 'leadership' team stuck on success of the past. Most recently they brought in the worst person you will hope to never come across in your life, in an effort to bring back 'winning culture'. The complete irony is they fired him years ago because of how toxic he was and how he was ruining the company from within LOL. A previous keynote presentation by one of our leaders describes why they moved on from him and yet they brought him back. You are not working inbound, you are not able to hit quota, and you're told to be grateful to work at the 'google' of law firm companies. That's not a joke, they fully believe they're on the likes of google while rewarding us with Crumbl cookies after performing the best we have in history. Unless you hit your unattainable quota you will get paid a disgusting low percentage variable, and the list goes on. Just reach out to any former employee in the org for more insight.

5
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Crisp Video Group Response
1mo
Thank you for sharing your experience. It’s clear this left a strong and frustrating impression, and we don’t take that lightly. You’re right that we’ve had inconsistency in sales leadership over the past few years. As the company has grown, we haven’t always gotten those hires right, and we recognize the impact that can have on a team, especially one with high performance expectations. We’ve made changes, including revisiting prior leadership decisions, with the goal of building a stronger and more effective foundation moving forward. That said, we also know that decisions like these can be polarizing, and not everyone will agree with the direction. We appreciate the candid feedback. It plays a role in how we continue to evaluate what’s working and where we need to improve.
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