Management is lacking in the East - Anonymous employee Crown Castle Employee Review

2.0
8 May 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people that work with you on a day to day basis. They were the reason I stayed as long as I did. PMs, CMs, RESs, Sales’, TSAs, and management in assets is solid. Asset Managers and the director of assets in the East are not only true leaders but they are also good people that care about their direct reports. Real Estate Acquistion (REA) is also a great place to work, you will never work in the East area again as the East operates in a vacuum from the rest of Crown and you are considered a “traitor” if you go work for another area or REA. Not to discourage you from taking that role, if you are lucky enough to get into REA that is based out of Houston grab that position and never let go.

Cons

The rest of the departments once you get over a level 6 the talent is truly lacking. Some of the directors, one in particular is one of the most oppressive human beings I have encountered. He belittled and mocked employees as a “joke” on a regular basis. I am not sure how promotions of people like that are continuing and I can only assume that it is coming from the top in the area. He is not the only one though, it would be quicker to list the director deserving of her position who is both fair and respectful with her employees. Though there is only so much she can do when surrounded by unethical peers. Employees are terrified to speak out. Surveys are given but no one believes them to be anonymous. Dishonesty on the surveys is the only option as many believe they will be fired if they speak out. I would like to mirror the review that stated that the management particularly in the East needs to be re-evaluated, Crown lost so many good employees because they have lazy and unethical management running rampant. When upper management has nicknames like the Queen of Hearts, Hitler, and Mussolini there is a real problem. Any company should be embarrassed and horrified at those comparisons of just one in upper management, but three, it is shameful.

Explore other reviews about Crown Castle

5.0
23 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work. Although there has been a lot of change over the past few years, I feel the company is back on track. Culture has been dramatically improved.

Cons

Not much at this time. Still lots of change ahead though as the company transforms into a tower focused company.

1.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Depending on who is running your team (I’ve had 3 different team leads in the 3 years that I’ve been a full time employee,) some have provided great mentoring, and have taught me a lot.

Cons

Job security is extremely unstable, and employees often feel like they are one decision away from becoming part of another layoff statistic. In my experience, women were not always treated equitably compared to their male counterparts, depending heavily on the leadership structure within the department. The company also showed limited willingness to accommodate health conditions, often searching for loopholes to minimize support, assistance, or benefits during times when employees and their families needed them most. Leadership roles often felt transactional and tied directly to the company’s immediate operational goals. For example, when a department needed growth, leadership would bring in individuals with strong industry relationships, connections, and expertise to help expand profitability and establish the department. However, once those goals were achieved and the leader’s network or strategic value had been fully utilized, the company would frequently move on from them—either through reassignment or termination—in favor of the next person who fit the company’s evolving objectives. Overall, the culture created an environment where many employees felt expendable rather than valued long-term.

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