Midwest - Midwest Crown Castle Employee Review

1.0
2 May 2019
Recommend
CEO approval
Business outlook

Pros

This used to be a great company.

Cons

Too much focus on customers and not employees. CEO is interested in only hiring friends into leadership positions that are never posted or discussed prior to hiring. And he’s only interested in company profit, it doesn’t matter any more if employees are happy or advancing. Health Insurance plan is terrible to deal with. B3s are not followed or enforced on anyone. Tower employees are neglected.

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Crown Castle Response
7y
Thank you for sharing your views. We read all feedback posted on Glassdoor to look at where we can continue to improve. We’re proud of our focus on delivering for our customers, and believe it’s a key part of our success. We also work hard to create a great place to work, as evidenced by Crown Castle winning employee engagement awards for the last three years in a row, with 92% of employees saying they believe that Crown Castle cares about them. Our success has driven rapid growth across our business, and we know there still more we can do to create a consistently great employee experience across the entire company. We’d genuinely like to understand your feedback in more detail if you feel comfortable sharing. You can continue to contribute your views via our intranet, the Q&A in our Company Conversations, or drop me an email directly (you can find my details on our intranet).

Explore other reviews about Crown Castle

5.0
23 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work. Although there has been a lot of change over the past few years, I feel the company is back on track. Culture has been dramatically improved.

Cons

Not much at this time. Still lots of change ahead though as the company transforms into a tower focused company.

1.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Depending on who is running your team (I’ve had 3 different team leads in the 3 years that I’ve been a full time employee,) some have provided great mentoring, and have taught me a lot.

Cons

Job security is extremely unstable, and employees often feel like they are one decision away from becoming part of another layoff statistic. In my experience, women were not always treated equitably compared to their male counterparts, depending heavily on the leadership structure within the department. The company also showed limited willingness to accommodate health conditions, often searching for loopholes to minimize support, assistance, or benefits during times when employees and their families needed them most. Leadership roles often felt transactional and tied directly to the company’s immediate operational goals. For example, when a department needed growth, leadership would bring in individuals with strong industry relationships, connections, and expertise to help expand profitability and establish the department. However, once those goals were achieved and the leader’s network or strategic value had been fully utilized, the company would frequently move on from them—either through reassignment or termination—in favor of the next person who fit the company’s evolving objectives. Overall, the culture created an environment where many employees felt expendable rather than valued long-term.

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