Avoid - Mental Health Support Worker Cygnet Employee Review

1.0
31 Aug 2021
Recommend
CEO approval
Business outlook

Pros

None at all, some would say free food, but it's horrible and mostly comes incorrect

Cons

If your face doesn't fit then your job is made ten times harder, staff don't work as a team and your left to feel vulnerable and unsafe on wards in a high risk environment. Staff bullying is rife from co workers down to ward managers listening to and spreading rumours. New staff members are not well supported and given very basic information on the ward situation and are expected to understand everything you are told without any questions, induction on the ward seems to be an inconvenience to the seniors and very unprofessional behaviour from them. You are expected to assist with holds without any experience of viewing such a situation in the first place which is traumatising and creates work place anxiety along with the bullying.This place seems to be run mostly by young unexperienced staff members. The job advertisement I applied for didn't mention it was a secure unit and on the first day of in house training it was actually explained that if they put that on the advertisement people wouldn't apply, I was under the impression that as a support worker you could help these people in an holistic manner and better there mental health, instead your taught MAPA skills to withhold and restrain once the patient is becoming a danger to themselves or others, a majority of the time staff trigger a response from a patient and then the situation is recorded as an incident on the the patients records. The bullying made me dread going to work, lead me to severe anxiety and depression , eventually I left as I couldn't see a way of resolving any situations arising whilst being repeatedly questioned by higher staff in an unprofessional capacity as to why I had been feeling the way i had and made to feel uncomfortable about the situation almost asthough I was lieing. Anything said in those chats were spread back around staff and eventually every ward knew your personal business. I wouldn't ever work for cygnet again even if I couldn't secure another job,I'd rather be without than be treated like that.

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Cygnet Response
4y
What you went through — it all sounds horrible. I’m so, very sorry. This should not have happened. You expected a great worj=king environment, but that is not what we delivered. Can we make this up to you (at our expense)? Please contact me directly atreview@cygnethealth.co.uk. I’d like to get this resolved for you within 24 hours if you’re available. Your experience with us was terrible. You deserve better - please allow us to show you...

Explore other reviews about Cygnet

4.0
22 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Good working conditions. Career advancement. Supportive staffs

Cons

Always short-staffed. Low/Poor staff welfare package

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Cygnet Response
3y
Thank you for leaving a review of your time with Cygnet. We are pleased to read that you found your colleagues supportive and that working conditions were good. We will forward all your feedback on to our HR team. All the best in your future career.
1.0
1 Jun 2024
Recommend
CEO approval
Business outlook

Pros

Salary was good, raises kept me happy.

Cons

Understaffed like crazy! I was constantly running around like a headless chicken trying to keep up with everyone's needs. You never had enough time to actually connect with the people you were supposed to be helping.

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Cygnet Response
1y
Thank you for taking the time to leave a review of your time at Cygnet. We're sorry to read that you had a negative experience. It would be greatly appreciated if you can contact us directly with more information, including the service you worked at so we can look into the issues you have raised in more detail. You can contact our Freedom to Speak Up team by emailing them at Freedom2SpeakUp@cygnethealth.co.uk Kind regards, Cygnet.
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