Pros
Coworkers. Your fellow technicians become like a family to you. Even as management and corporate attempt to sabotage you at every turn your fellow techs always have your back.
Cons
Everything you can possibly think of. After eight and a half years of service I was terminated out of the blue. Literally with no warning what so ever. They called said the company was "restructuring" and eliminated my position as well as four other technicians and one manager at my office alone. Three of the technicians had been there longer than ten years. The company eliminated some of the highest paid technicians just to save money. The company is horrible to work for and anyone that stays past two years is an amazing feet. Your are held to metrics that are completely out of your control. At dish as a technician you are responsible to maintain seven metrics in order to keep your job. 1st is Points per hour. This is how quickly you can perform your job. Each job is a set number of points and you have to get it done within a set amount of time. This metric is really not that difficult unless they route you jobs over an hour away from each other since your time still counts against you even while you are driving. The second is trouble calls. Trouble calls are when a customer calls in with a problem with there system within 12 days of you last being there. The reasons can range from the customer getting there tv on the wrong channel to not remembering where they put there remote to the equipment just failing. However regardless of the reason it still hits your overall numbers. The third is connectivity. We are responsible for hooking each hopper system we install to the customers internet. If the customer doesn't have any internet service we are supposed to scan for open wifi networks to hook there receiver up to. If you cannot connect the customers receiver to the internet because they do not have it then that counts against your over all numbers and jeopardizes your job. The fourth is completion. We had got to complete any jobs that are on our route and if we cannot it counts against us. Sometimes customers are not home even after agreeing to the appt, they never ordered the service but only called in for a quote but customer service built an install for them, they do not have line of sight and the dish cannot be installed because the customer has too many trees or are in an apartment and the balcony is facing the wrong way, and sometimes home owners association will only allow you to install the dish in a certain area that you cannot get signal from. It Stull counts against you regardless. The fifth is stbh. This is us hooking are phone up at the end of a install and running an app that does diagnostic on a hopper system. This one is not too difficult unless you are given old equipment because it's all they have and the tests won't come back properly regardless of how hard you try. The sixth is csat. This is the customer satisfaction survey. May not seem that difficult however you have got to maintain atleast an 8.7 out of 9 to stay in good standing. The reason the metric is so difficult is because one of the things customers rate you on is how "punctual" you were. Sometimes you get a job put on you at the need of the day to complete that another tech was supposed to arrive at by two o'clock. You call the customer and arrive and try to explain you just got the job but they don't care because they have been waiting around all day. They give you a one for status customer when you just got the job and that immedialty puts you below an 8.7. The seven metric and the worst in my opinion is sales. You are responsible to sale customer items that dish offers such as surge protectors, screen cleaners, over priced sound bars ($349), tv mounts, etc. it is not a do your best metric. It is a get it done regardless of how you do it, but make it happen. We are forced to try to cram these items down people's throats. This metric is talked about every single morning at dish. The expectation for this metric is $16.50 a work order. Meaning if you do 50 jobs in a month you better have sold over $800 to people through the month or you could be fired. If you times that by 12 for the number of months in a year then you are actually responsible to sell enough items to cover a 4th of your own pay. If the person that just paid $100 to get the tv installed in the first place doesn't want to buy your products or "solutions" as dish calls then then you can be written up and terminated. I devoted over 8 years to this company and gave them literally blood, sweat, and tears. I was a loyal employee that always strived to do my best and roll with any punchs during the many different changes at the company but in the end I realized it was all for nothing. There is absolutely ZERO career adavancement opportunities. In the years I was there 3 management positions opened up. Myself and several others applied but they were always filled with applicants off the street.
