DISH Reviews | Glassdoor.co.uk

DISH Reviews

Updated Nov 11, 2019

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2.8
41%
Recommend to a Friend
52%
Approve of CEO
DISH CEO W. Erik Carlson
W. Erik Carlson
405 Ratings
Pros
  • "Great work days/hours, pay is good, advancement is good(in 199 reviews)

  • "(in 169 reviews)

Cons
More Pros and Cons
  1. "Provided outstanding professional experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Field Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at DISH full-time for more than 5 years

    Pros

    Provided career path for high performers

    Cons

    Work life balance difficult

    DISH2019-11-10
  2. Helpful (2)

    "Dish Network is greater in theory than in practice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - International Customer Service Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DISH full-time for more than a year

    Pros

    Decent pay for a call center lots of overtime available Obtainable bonuses and other incentives Work from home, full time with good benefits. Transparency in the company long term goals (love the updates)

    Cons

    Long hours, little flexibility. High stress, under-staffed, back to back calls. Repetitive, boring and dehumanizing work. Feedback and QA demoralizing processes play a definite role in high turnover rates. Bootlickers are rewarded

    Advice to Management

    First, thank you for being human and striving to do the best for your employees. The Work-at-Home Management team is made of rockstars. In spite of the mindset and culture being just right, the procedures are not. QA and feedback processes sadly focus on failures rather than winnings and it is demoralizing. Positive reinforcement has been shown over and over to work the best. Training practices are outdated and... focus on pseudoscientific "learning styles" and passive learning. A real continued training would have the employee listening to their own phone calls, rating their own performance and reflecting on how to improve actively rather than passively. Also, a better practice is rating each employee against their own metrics and striving for constant improvement in a timeline, not point time period (as in, in a time graph). When you compete against yourself, and not against a fixed external number, motivation becomes intrinsic. Moreover, while Dish promotes from within, mobility in the company is dependent upon having specific personality traits and doesn't take advantage of individual strengths. In this regard, peer and bottom-to-top, formal and anonymous evaluations, would greatly benefit Dish. I cannot stress enough how I wish I could have given the most negative possible review to one of my trainers and the most positive one to another but wasn't given this change - and every single person in that training class agrees with me. I saw amazing trainers being demoted and untalented flatterers being promoted. While back-to-back calls are a reality in most call centers, if you're really striving to be the best in customer services, you should first strive to be the best for your internal customers. It's just not possible, biologically, to keep this level of focus for this extended period without being burned out. The brain consumes 20% of our energy and mental activity IS physical activity. The huge amount of money Dish spends with recruitment would be way better applied in retaining the already employed people, by simply allowing them breathing time. I cannot fathom having being told to not stop for a few seconds to drink water in between calls and it was decisive in making me seek employment in another place. Dish cares about its employees and will work with your concerns and complaints to the extent of what's possible. But it is a huge company and as so, cemented in procedures, but still offers more positives than negatives and I wholeheartedly recommend Dish, especially if you’re an extrovert.

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    DISH2019-11-03
  3. Helpful (2)

    "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Littleton, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DISH full-time for more than a year

    Pros

    Paychecks dont bounce. Steady, consistent 40 hours per week.

    Cons

    Poor training program. Minimal pay with no real opportunities for bonuses or raises on any consistent basis...

    Advice to Management

    Try to remember that the employees are indeed humans....like you all used to be prior to pledging a faithful, unwavering allegiance to the machine...

    DISH2019-11-03
  4. "It's getting better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Case Manager 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DISH full-time for more than 10 years

    Pros

    Free Satellite TV, growth opportunity, lower level management who really cares, it's getting better

    Cons

    There is a bigger focus on making money than the customers or the employees

    DISH2019-11-06
  5. "Great experience and exposure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Corporate Recruiter in Englewood, CO
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at DISH full-time for more than 3 years

    Pros

    DISH truly provides opportunity for its employees. There are so many "Cinderella" stories of call center agents working their way up through the ranks and becoming executives... how many Fortune 500 companies can say that? It's not just the front-line employees who get this chance, DISH & Sling give you a chance to reinvent yourself as long as you are a high performer and demonstrate the cultural values. It's... not uncommon to see someone go from Operations to Marketing, or HR into IT... all without the need to take a pay cut and sometimes even with a promotion. Again, not many companies allow this to happen. You work hard at DISH, but with that hard work, you grow much faster professionally than you might elsewhere. Even if you stay with the company for a short period of time (1-2 years), the skill set that you develop is usually going to be highly valuable at other companies. DISH is a fantastic place for recent grads and even mid-level career professionals who don't really know what they want to do for the rest of their careers. The people at DISH are amazing to work with and one of the strongest attributes of the company -- picture working in a group project where everyone not only does their portion of the work, but also the extra credit. And the slackers... well they just naturally weed themselves out in this culture, which is nice. You also get great exposure, especially if you're based in Denver. The majority of the corporate functions are based in the Englewood facility, so you get to work with a variety of business groups and get lots of face-time with executives. DISH has some amazing executives (DISH Marketing, IT, Customer Experience, Billing & Credit, Finance, Programming) that you can work with. All-in-all, I would highly recommend DISH as an employer for these reasons.

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    Cons

    No company is perfect, but these are the major areas of improvement for DISH & Sling. Senior leadership has a very archaic thought process when it comes to employee experience. While there have been great strides and improvements through the years, they still fail to give the needed focus on some of the most common things their competitors offer in spades: diversity & inclusion (I know this is difficult for... Denver, but there really needs to be an actual program), a formal work-from-home policy, better benefit options, and regular market adjustments for compensation. Charlie Ergen is an incredibly smart man, but lacks true passion for employee experience. Erik Carlson shows promise, but like most of the homegrown Senior Leaders, seems to be stuck in a lot of the "old school" mentality and doesn't show the adaptability needed to retain millennial employees for long periods of time. Also, some senior leaders are just downright horrible and are the main reason for certain departments having toxic cultures (Sling, Retention, Corp. Communications) and creating the "boys club" mentality. The engagement scores and exit surveys should be enough to do something about these leaders, but nothing ever seems to come to fruition.

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    Advice to Management

    Look at what other companies can offer employees, and stop assuming that "opportunity" will be enough to retain people when it comes at a cost (work-life balance, badge report, no bonus structure.) Also, take a very close look at your senior leadership team, and remove the toxic leaders while there's still time.

    DISH2019-11-03
  6. Helpful (4)

    "Mediocre company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Operations Analyst 
    Negative Outlook
    No Opinion of CEO

    I worked at DISH full-time for more than a year

    Pros

    Good first job to get into corporate

    Cons

    Company doesn't have good management or a good outlook

    DISH2019-10-25
  7. "Good people, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Marketing Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at DISH full-time for more than 3 years

    Pros

    Dish has had so many known and public issues over the years. My experience with my immediate managers and co-workers was positive.

    Cons

    Lots of turnover stretched everyone thin.

    DISH2019-11-11
  8. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at DISH full-time for more than a year

    Pros

    Co workers, good manager and team

    Cons

    Benefits could be much better

    DISH2019-10-28
  9. Helpful (1)

    "Excellent place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Instructional Designer in Englewood, CO

    I worked at DISH full-time for more than 3 years

    Pros

    Given little experience, you are given a lot of responsibility. Which allows for excellent room to grow. Additionally, moving between teams and departments is encouraged so there is incredible opportunity to learn something you don’t have experience in.

    Cons

    Their benefits are not competitive, and the culture of the company as a whole is very old school. That being said, it changes based on your direct manager. It’s just sad that managers have to break the rules to give their employees the flexibility they deserve.

    DISH2019-10-23
  10. "Tough and Rewarding"

    StarStarStarStarStar
    Current Employee - Account Executive 

    I have been working at DISH full-time for more than a year

    Pros

    Great Pay, Set Schedule, tons of opportunity.

    Cons

    none at this time thanks

    Advice to Management

    None at this time thanks

    DISH2019-10-24
Found 4434 reviews
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