Pros
Good pay, plenty of overtime if you want it or even if you don't, there's some great people to work with.
Cons
I've been sitting at my computer typing and retyping my frustrations for over an hour. I'm just going to go one at a time and see how long it takes. Management - numbers, numbers, numbers - it's all they care about. Metrics.... PPH - productivity = do more in less time Completion Percentage - usually out of your control but what the hell graded on it anyway CSATs - Happy customer = good Unhappy customer = bad regarless if it's your fault TC12s - usually something the customer did but you still get dinged for it Connectivity - usually out of your control also but, it's still your fault Signal Strength - Only one that is in your control however' if you get a 69 instead of a 70 you get a fail Routes and Field Resources - not done right and usually FRCs are overworked as much as the techs but trying to make the day go smoothly is a chore Smart Home Sales - selling customers overpriced products and services you wouldn't buy yourself (it's all about profit and not the customer) Working Holidays - really people can't go 1 day without TV anymore? Having worked almost evey holiday this past year including Xmas eve/day New Year's eve/day and having customers tell me I should be home with my family and not working really makes you wonder what is corporate thinking about when they're at home with their families while we're out working those days. Profit is my guess. Training - basics are taught well enough for you to get a start but if you run across anything out of the ordinary you have no idea what to do. This includes new products and services you get told about and get a quick 5 minute rundown and off you go. Communication - poor to begin with and getting worse with the launch of the Notes making it almost impossible to get any information received or conveyed. Management - have to mention again for one reason, they focus more on the 1 bad than they do the 99 good. I could go on all day but I think these are the major reasons why we feel this way.
