Pros
Opportunity (for those that work hard to achieve it). Personable leadership team. Productive/Innovative company looking at the "next great thing". Coworkers who want and like to help. Leadership tries to bring a fresh perspective to a fairly repetitive industry (as call centers can be). Maybe I'm wired different but, we (meaning me) are all in charge of our own careers. The great employees (and Hilliard has tons), take an active role in hitting thier metrics, networking in the office, volunteering for addtl projects, and overall conduct themselves in a positive manner.
Cons
Life and the professional work environment (by definition) is competitive, with high demands and high expectations. Sometimes it feels as though we are falling short however, this is because we always strive to be better today then we were yesterday. I think leadership has done a much better job of balancing culture vs. metrics however, can always get better.
