Everything is Great except for the Unreasonable Workload - Customer Service Manager (CSM) Datadog Employee Review

4.0
28 May 2024
Recommend
CEO approval
Business outlook

Pros

- Great culture & colleagues - Great product, loved by customers - Great benefits, free lunch 3x a week - Great processes for ECSM - Best-in-class training making something complex easier to digest - Company is rather conservative with funds - job security compared to other industry players who spend with less consideration

Cons

- Pay relatively low compared to industry - Unnecessarily complex billing - Inflexibility in getting credit requests & refunds due to accidental usage processed, causing frustration to customers - Depending on dept, Workload is relatively high

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Datadog Response
1y
Thank you for your review. We appreciate you sharing your suggestions on ways we can continue making Datadog a great place to work!

Explore other reviews about Datadog

5.0
9 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People first culture, endless opportunities to grow, learn new things beyond your role’s scope and get promoted

Cons

Compensation on a lower end

4.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Datadog has a strong product, smart coworkers, and a fast paced environment that teaches you a lot quickly. I learned a tremendous amount about observability, technical discovery, outbound prospecting, and how modern engineering organizations operate. The company has also gives reps exposure to large accounts and technical conversations early in their careers.

Cons

The ramp for newer AEs can feel steep, especially in a hgihly competitive outbound environment. Success often depends on timing, territory, pipeline momentum, and consistent coaching. There can also be a significant pressure tied to activity metrics and pipeline generations, which may be difficult for reps still developing confidence and process consistency.

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