Prestigious environment but not so much work conditions - Optical Assistant David Clulow Employee Review

- teams in store are just amazing people

- David Clulow is now managed by Vision Express, so it’s the same churning machine - toxic - high pressure (targets are not achieved) - short staffed - area managers are not trained on what they can and cannot say which is wrong eg don’t tell a parent if their child is sick “can’t someone else look after them?” - high targets and online training which is mandatory with no staff makes no sense - asking people to do it on their day off is rude - zero career progression

Good opportunity for commissions (see cons) Good incentives Good benefits (2 pairs of glasses per year)

If your team does not reach >95% of KPI, you get nothing, just base pay. If you’re having a bad year, no incentives will be actioned, no commission, and hounding - obviously expected to meet KPIs but when the customer base isn’t there and aren’t buying, the targets are inflated, unrealistic and unobtainable. Team morale is at 0