Not so Devoted to employees - Member Service Guide Devoted Health Employee Review

Thank you for sharing your experience -- and we are sorry that your time with Devoted left you feeling this way. Our Member Service Guides are at the core of the care and experience we deliver for our members. We work hard to create consistent processes to give our team feedback on call quality and productivity, and we are continuously adapting these processes based on feedback from our Guides. Our Member Service Guide leadership team is committed to empowering our Guides to deliver great care to our members and to ensuring they feel safe and successful in their roles. We continue to look for ways to make sure our Member Service Guides feel connected to the organization as we adapt to being primarily remote. We are committed to supporting our employees mental health and offer a fully funded Lyra.com mental health benefit for all full time benefits eligible employees and their dependents.