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Thank you so much for giving us your honest feedback. We are very happy that you recognize part of what makes Devoted an amazing place to work - namely, our “amazing people!”
We also are firm believers that hearing your concerns can only help us improve. That said, regarding our benefits, Devoted has a strong commitment to taking care of our employees´ physical, mental and emotional health. Our benefits strategy is designed to support all aspects of our employees lives by offering a fully funded (premium free) health plan (including dental and vision) for employees and all dependents. We offer competitive time off, holidays and a 401K plan.
We believe that hiring Guides from a range of backgrounds is our strength, and all Guides have an equal opportunity to pursue multiple career paths both within the Guide team and elsewhere at Devoted. We are continuing to grow, and as we do so, new positions are created all the time. It’s an exciting company to be part of, and Guides are perfectly positioned to be on a journey towards success.
Slack does take some getting used to if you have not used it in a previous job, but once you do, it allows for easy and quick communication, transparency, and positive collaboration. We give our Member Service Guides regular time off the phones so that they can catch up on any messages they may have missed. As for interdepartmental communication, there is always room for improvement. We have different initiatives underway that we are so happy to hear will have an impact on Guide satisfaction, and we are always looking for ways to improve our connections with other teams.
We understand that working in a high-growth, fast-paced environment is not for everyone. Everyone who works at Devoted keeps a busy schedule, but our leaders are committed to supporting Guides in every possible way. When it comes to our members, anyone who works in a customer-facing job can understand that you may speak to a happy customer or a dissatisfied one. These are difficult times, especially for our older population, which can sometimes influence the way they present themselves on phone calls. Because we know that sometimes members may express themselves in ways that can be challenging for some Guides, we have resources in place, including a unique stress reduction program, to help our Guides feel loved and supported.
Member Service Guides are critical to the mission of Devoted Health, and we continually strive to make the work experience of a Member Service Guide as supported, healthy, and joyful as possible.
