A beautiful mission jeopardized by a toxic core culture - Director Devoted Health Employee Review

1.0
21 Dec 2022
Recommend
CEO approval
Business outlook

Pros

Todd and Ed Park have a beautiful vision and mission.

Cons

The culture is toxic at its core. A trend of cronyism where hiring is from the same pool of friends and former colleagues ensures that this will not change. While anyone working for a startup should expect a fast pace and long hours, there are no health work/life boundaries at Devoted. Employees are expected to answer Slack messages and texts during evenings and on weekends even when dealing with personal/family crises. If you are new to the organization and do not blindly follow directions, you should expect to be treated with open distrust and disdain. There is rampant gossip amongst various teams that is encouraged and fostered by the leadership of specific teams. Leaders are selected based on how they can operationalize not on industry expertise which highlights the fact that Devoted is about the making money over getting it right. Inexperienced leaders then use gaslighting and stonewalling techniques to take the spotlight off their poor leadership. They change direction multiple times a week depending on where they are getting pressured from. This combination of traits keeps employees in a constant state of fight or flight. Advice to those considering Working for Devoted: Beware of the inflated Glassdoor ratings. Look back at the flurry of positive reviews that happened at the end of 2021. This was a deliberate effort by Devoted leadership and HR to boost the ratings that had slipped dramatically in 2021. All managers were “encouraged” to add positive reviews to boost Glass Door ratings to attract new candidates.

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Devoted Health Response
3y
Thank you for taking the time to leave a review - we appreciate it. We are glad to hear that our vision and mission resonated with you as it drives everything we do. I’m sorry to hear your experience at Devoted wasn't optimal. We take our culture and approach to work/life balance very seriously and take strides to ensure our employees are heard, respected, and trusted. I’d like to learn more about your perspective. If you’d like to continue the conversation, feel free to contact us at tmayes@devoted.com or lbrunner@devoted.com.

Explore other reviews about Devoted Health

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I love that this company treats you like family, and will truly help to ensure you will succeed. I love that I am able to connect with members like family.

Cons

I have nothing bad to say at all

1
5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

The company's culture is truly exceptional, starting from a very smooth and professional hiring and training process. I feel deeply valued, not just as an employee but as a person. There are real opportunities for growth; for example, I was promoted from T1 to T2 in just two months! The pay and benefits are very competitive, but what I value most is the genuine sense of belonging and my amazing team. It is a workplace where collaboration between departments is a reality and you actually enjoy coming to work every day

Cons

As with any customer service role, you occasionally have to deal with frustrated or difficult customers. While it can be challenging, I understand it is part of the nature of the job, and the company provides good support to handle these situations.

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