Lack of Leadership and Communication - Member Outreach Specialist Devoted Health Employee Review

2.0
16 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Benefits PTO Quarterly bonus Incentives Co workers

Cons

Lack of leadership Lack of communication from management Inadequate training Inexperienced supervisors Placed on projects with no warning

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Devoted Health Response
2y
Hello! Thank you for taking the time to share your perspective and experience with us. We’re happy to hear that you’ve enjoyed our PTO policies, benefits offerings, your colleagues and bonus incentives. We’re sorry to hear that your experience with us has been less than optimal. Due to rapid growth and various business needs, the Member Outreach Services team required some restructuring and job realignment in the recent months to accommodate. We know that organizational changes can be stressful and we’re sorry to hear this impacted anything related to your experience with leadership, communications and inadequate training. We take our internal culture very seriously and know that each experience varies and is personal. If you’d like to continue the conversation, please reach out to Jacquelyn Singleton, Director Telesales @ jacquelyn.singleton@devoted.com.

Explore other reviews about Devoted Health

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Welcoming and kind employee culture -Support and strong project feedback -Clear communication -Employees believe and support the mission of the company -Enthusiastic, talented, and passionate leaders

Cons

- There are two office spaces for hybrid work- they are great facilities but there are only two

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Competitive pay, benefits and great hours. Lots of commission potential

Cons

The favoritism within the sales department is insane. Some of their 'top sellers' are just bullies to the clients, and will hang up on plan changes (since we don't get paid for them outside of AEP)it seems like they let them get away with it because they get sales.

1
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Devoted Health Response
16h
Thank you for taking the time to share your perspective and experience with us as a Telesales Agent. We're glad to hear that the pay, benefits, hours, and commission potential have been strong points for you, and we appreciate you being candid about the areas where we can do better. We take the concerns you've raised about favoritism and how some agents treat potential members very seriously. Doing right by our members is at the core of our mission, and no level of sales performance justifies treating anyone with anything less than respect. If you’d like to continue the conversation, please reach out Jacquelyn Singleton at jacquelyn.singleton@devoted.com
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