Unfortunately, this company has been run into the ground by ineffective middle management and overly complicated workflows that generate more bureaucracy than actual results.
The executive team and entry-level employees are strong, but the middle management tier (largely made up of early hires) often lacks formal qualifications and demonstrates poor grammar and emotional maturity. Leadership direction is like a fifth grader’s group chat run through AI for “professional tone”.
More concerning than the lack of eduction is management inability to create meaningful, lean solutions to nagging problems. This affects the health and wellbeing of members far more than anyone is willing to admit. I would recommend people stay far away from this company as an employee and as a Medicare beneficiary.