Good team, terrible leadership - Customer Success Manager (CSM) Dext Employee Review

Amazing management and workflow with a great product

I love this job no negatives

- A collaborative and familial team - An exciting and practical product with concrete benefits for anyone in their market - Experienced leadership and management team members - Interesting and diverse work experience with fun projects

- A seemingly uncaring leadership team that does not act to retain valuable team members and assets - Constant and hastily made strategy and product changes that negatively affect the sales team's ability to engage our market - A complete and total lack of proper sales management in the US - Micromanagement and disrespect within various teams - A significant morale issue in the US office as a result of a very tumultuous few months - Recent changes in the competitive landscape have seemingly put the product's value proposition at risk - RB has a track record of overutilizing younger employees while underpaying them - No concrete career paths for any team members in the US - HQ doesn't seem to care about the US office even though the company has consistently reinforced the importance of the North American market