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      Dialpad

      Engaged employer

      Dialpad reviews

      The Zoom Reunion Tour - Anonymous Dialpad Employee Review

      2.0
      11 Mar 2026
      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      - This used to be a great place to work. Strong performance was recognized, careers grew, and the culture reflected that - Benefits are good - There are still hardworking, talented people here doing their best under increasingly difficult circumstances

      Cons

      - The company has undergone a dramatic cultural shift, and not for the better. What was once a merit based environment has curdled into something that rewards proximity to the right people over results - A wave of long-tenured employees have exited, taking irreplaceable knowledge with them. A predictable result of leadership decisions - Strategy changes constantly. Teams are asked to pivot, then pivot again with little accountability when it doesn't work - Revenue and marketing leadership have turned over repeatedly. Each new hire resets everything, imports their own network and runs the same tired playbook - Speaking of importing networks: if you've worked at Zoom, you may already have a job offer waiting. Hiring seems increasingly concentrated around one leader's personal connections. When somewhere close to half the sales org attrits in a single year, something is deeply wrong - The tone from the top is reactive and the whiplash is exhausting - "Shadow hiring" documented in prior reviews is real

      avatar
      Dialpad Response
      2mo
      Thank you for this detailed and honest feedback. It's clear you care deeply about Dialpad and the people here, and we want you to know that's not lost on us. We hear your concerns around culture, strategic consistency, retention, and inclusivity. These are areas we take seriously, and your feedback reinforces where we need to stay focused. We are committed to building an environment where every Dialer is valued for their contributions, feels they belong, and can see a clear path forward, regardless of background or tenure. We're grateful for your candor. It holds us accountable to being the company our people deserve.

      Explore other reviews about Dialpad

      5.0
      28 Mar 2026
      Client account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      - Good money - Client Sales leadership is a plus - Work-life balance

      Cons

      - Working with some internal teams - Sometimes we’re behind the curve with certain products/rollouts

      avatar
      Dialpad Response
      2mo
      Thank you for this thoughtful review and for your years at Dialpad! It's great to hear that you value the leadership in Client Sales, the compensation, and the work-life balance. Those are areas we're committed to maintaining. We appreciate the feedback on cross-team collaboration and product rollout timing as well. We're continuously working to improve alignment across teams and ensure our products keep pace with customer and market needs. Your perspective helps us get there. Thanks for being part of the team. We're glad you're here!
      1.0
      24 Jun 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Definitely one of those tech jobs that you can call “full-time” but do in 5-10 hours/week and pick up another job. Thats about it for pro’s.

      Cons

      Been here a few yrs and have had 5 different managers. I hit quota about 1 quarter per yr which hasn’t got me fired because I get a new boss every 8 months (they all leave or get canned when the CEO changes the vision…again). Last month on an all-hands he said “if you want a work life balance, don’t work here” - which is hilarious and ironic because tons of reps make more at their other “real job” and he has no clue. The culture is annoying at best, toxic at worst. We have had like 1400 FTE’s for the last 3 yrs, over 1200 new hires in the past 12 months, the turnover is insane. I’m resigning this month so being super authentic here. Pay is below market value. The product is good…until the vision changes and we “have to sell” the new stuff. Genuinely feel bad for people who get hired here and it’s their only job.

      1
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