Avoid Working in Support Department - TCSM Docusign Employee Review

2.0
7 Feb 2018
Recommend
CEO approval
Business outlook

Pros

Fast paced environment. Good career opportunities if you are not in the support department. Some good people are there, carrying the load for everyone else that is just counting the days until the IPO so they can leave. You can learn a lot from others if you know how to spot the good ones.

Cons

Awful culture - no respect for work/life balance at all. People will be emailing you any time, including when you are on PTO, expecting a response. Bureaucracy and office politics are key here. If you are into that stuff, you will thrive. For every mentor helping you on your path there are five colleagues with a knife, plotting your demise. No one takes ownership of anything there. You can talk to ten different people before you get help if you need something from another department/team. The support department are treated like children by their managers and leadership, leading them to act the part. Pizza and ice cream are given out like training treats for dogs, when really everyone just wants an opportunity to do more than crunch tickets and be a call center robot. Good boy! For every competent colleague interaction you will have ten with checked-out employees. They internally promote primarily based on tenure, leading to a lot of people in roles they should not have. This also leads to talent walking out the door if they have any kind of sense of urgency for their career prospects. DTM will be a commodity within a few years. Not sure long term this company will survive after going public. Their customers are enterprise dinosaurs and ignorant realtors.

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Docusign Response
8y
Thank you for your feedback. Good luck at your next gig.

Explore other reviews about Docusign

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
2w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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