Used to be great... management at the top need to go... - Manager Dufry Employee Review

1.0
12 Sept 2020
Recommend
CEO approval
Business outlook

Pros

immediate team were great, professional, supportive, would work hard to get the job done. I was lucky enough to be able to travel as part of my role, which was an amazing experience.

Cons

UK business has refused to change and adapt since being taken over by Dufry - always believing they knew best and so making things as difficult as possible... because of that anyone in a global role was treated appallingly by the UK. I had better relationships with colleagues all over the world than I had with colleagues in the UK. The senior team within Dufry needs an injection of diversity, unless you are male and Southern European you don't appear anywhere near the top! I was let go because of Covid, whereas under-performing people in Southern Europe were kept on - and no - they could not do my job! I just don't see how any company would rather retain under-performers than keep good performers who deliver. That and you have people in roles that they have no clue what they are doing, they are just in the roles because they are male and from Southern Europe or have daddy to get them a job... there is a theme here! nepotism is rife! Do not work here if you value your sanity, well being and work/life balance. The expectation is that you will work 18 hours a day because they just got rid of most of the teams and people that did all of the work!

Explore other reviews about Dufry

5.0
19 Apr 2025
Recommend
CEO approval
Business outlook

Pros

2 shifts Morning and PM

Cons

The flight gets delayed, so you stay until it leaves.

1.0
4 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

READ ALL THE OTHER REVIEWS, THEY ARE TRUE. Leaving for the day, getting paid, and wonderful co-workers (NOT MANAGEMENT).

Cons

EVERYTHING ELSE AND MANAGEMENT. This company preys on your desperation. Quick to hire and quick to fire people. Getting there and leaving is a hassle. Entitlement and superiority complex between management and employees, especially since many have recently immigrated, work other jobs, or are bettering themselves in university. Pay is minimal, no set schedule that’s also given the day before the work week, hours are reduced, shifts can be less than 10 hours apart, your life revolves around them. Work life balance is only lip service to gaslight you to think they care…they don’t. They are set in their ways.

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