Pros
Good training department Good location right by the PNE
Cons
Difficult to put into words. Many parts of the job require a great amount of intelligence and mental strength but no matter how hard you work you end up feeling worthless at the end of your 12-hour day as if you never made a difference to begin with, all you did was endure 12 hours of angry people berating you on non emergency while getting called sexist slurs It feels like management is always watching us. Many of the employees are afraid of leaving their desks to get food from the fridge or go to the washroom because one of the many managers always has their eyes on you and the computer system keeps track of when you're not taking calls. You don't have much time to bond with anybody as there are too many calls holding and too many cities to look after. Ties in with the above point of feeling stressed when walking away from your desk, management has blocked the washroom door on us at one point despite everyone being on calls for hours on end without a washroom break. I've never been in a workplace that demands such a high volume of output from employees without a reasonable break. Breaks are bad. You have to wait 6 hours before getting 30 minutes to eat. The shift work becomes a major problem throughout the years. Missing most of the weekends and holidays turns you into a different person who never sees their loved ones, it becomes extremely depressing knowing that you're pushing everyone you love away for a job that would replace you in a day if you drop dead