Fascinating history and tours, but toxic work environment and chronic mismanagement - Visitor Services Associate Eastern State Penitentiary Employee Review

Lots of diversity and an ethos of learning fir all staff.

Wish it wasn't a seasonal job.

Unique and fascinating atmosphere and great people. Plus, there are unionized positions (not that that will save anyone from site-wide layoffs)

Leadership is severely out of touch and has pivoted toward a cold, corporate culture that disregards frontline staff. HR is handled by a single individual who lacks the experience and professionalism required for the role; there is a persistent track record of HR avoiding putting restrictive or unpleasant decisions in writing to evade accountability. Furthermore, they will blatantly ignore emails containing questions they simply do not want to answer. Management’s response to unionization has been equally hostile. They have openly defied the union and used high-paid legal counsel to intimidate workers rather than engaging in good-faith negotiations. It is disheartening to see a site with such history be led with so little regard for the "on the ground" experts who actually run the site.