DO NOT WORK HERE - Customer Service Representative Ecotricity Employee Review

Varied challenges. Good mission. Nice people.

Lack of strategic direction. Poor financial management. Poor staff engagement.

Its a job and nothing else

Constant shifting goal posts. High management are absolutely clueless on how to handle staff. Getting staff to lie to customers regarding the the illegal recycling of MPANs and then hitting them with thousands of pounds worth of bills. Demoralising as your mental heath is being battered by the company and then they send posts about how much they care about dead fish. Staff don't have the right training and causing massive backlogs of accounts not being billed, HR are just as spinless as the team leaders. Management going onto the system at 3am and make a mess of accounts. None of them could organise a party in a brewery.