Does Ecotricity pay their employees well?

According to anonymously submitted Glassdoor reviews, Ecotricity employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Ecotricity. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Ecotricity?

64% of Ecotricity employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ecotricity 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Ecotricity?

Customer Service (10) , Manager (7) , Energy Expert (6) , Business Development Manager (5) , Customer Advisor (5) , Customer Service Representative (5) , Collections Specialist (4) , Customer Service Agent (4) , Customer Support (4) , Head of Department (4) , Analyst (3) , Billing Specialist (3) , Collections Assistant (3) , Customer Service Advisor (3) , Sales (3)

What are the pros of working at Ecotricity according to real employee reviews?

"Nice colleagues who give a feel of community" ((in 17 reviews)); "Good Benefits" ((in 14 reviews)); "Great team to work with, good company values" ((in 12 reviews)); "Good culture and good ethos" ((in 11 reviews)); "Good work life balance" ((in 8 reviews))

What are the cons of working at Ecotricity according to real employee reviews?

"Low pay for effort and investment has created a state of flux for the work/life balance of employees." ((in 14 reviews)); "Micromanagement, lack of appropriate training" ((in 8 reviews)); "Communication and transparency could be significantly improved, and employees don’t always feel listened to." ((in 7 reviews)); "friendly & professional atmosphere, the managers were competent and they listened to the assistants." ((in 6 reviews)); "Bad leadership and feels like big brother with the work force management" ((in 5 reviews))

What are employees saying about Ecotricity redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ecotricity redundancy and their outlook for job security at Ecotricity in 2026.

What are the top reviewed Ecotricity locations?

Stroud , Gloucester , Bristol , Louth , Lincoln , March , London , Maidenhead , Newcastle upon Tyne , Birmingham

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Ecotricity

Ecotricity Reviews

Item: Ecotricity
Rating: 1
Author: Former employee - Customer Service Representative

3.8

64% would recommend to a friend

(225 total reviews)

Dale Vince

87% approve of CEO

63% positive business outlook

Ratings by demographic groups

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Parent or family caregiver

Ecotricity has an employee rating of 3.8 out of 5 stars, based on 225 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ecotricity employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, mining, utilities industry (3.7 stars).

Reviews by job title

225 reviews

1.0

29 Jun 2026

Job offers little with poor management and low morale

Customer service

Recommend

CEO approval

Business outlook

Pros

Its a job and nothing else

Cons

Constant shifting goal posts. High management are absolutely clueless on how to handle staff. Getting staff to lie to customers regarding the the illegal recycling of MPANs and then hitting them with thousands of pounds worth of bills. Demoralising as your mental heath is being battered by the company and then they send posts about how much they care about dead fish. Staff don't have the right training and causing massive backlogs of accounts not being billed, HR are just as spinless as the team leaders. Management going onto the system at 3am and make a mess of accounts. None of them could organise a party in a brewery.

1.0

29 Jun 2026

DO NOT WORK HERE

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Not a single pro to this job

Cons

Everything lol, just honestly the poorest company I've ever worked for. Destroyed my mental health completely. Overworked staff and things constantly changing , managers are vile and anyone higher than managers have no idea what's going on and have never worked in the industry below the level they are so don't know how it feels to have some of the highest targets I've ever seen. The call structure and what they want from you is just ridiculous and I'm sorry but most of the customers I feel sorry for they are struggling for price but we cant tell them we are one of if not the most expensive company.

Viewing 1 - 3 of 225 Reviews

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