Job offers little with poor management and low morale - Customer Service Ecotricity Employee Review

Varied challenges. Good mission. Nice people.

Lack of strategic direction. Poor financial management. Poor staff engagement.

Not a single pro to this job

Everything lol, just honestly the poorest company I've ever worked for. Destroyed my mental health completely. Overworked staff and things constantly changing , managers are vile and anyone higher than managers have no idea what's going on and have never worked in the industry below the level they are so don't know how it feels to have some of the highest targets I've ever seen. The call structure and what they want from you is just ridiculous and I'm sorry but most of the customers I feel sorry for they are struggling for price but we cant tell them we are one of if not the most expensive company.