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      Empower

      Engaged employer

      Empower reviews

      Ehh - Customer Service Representative (CSR) Empower Employee Review

      1.0
      25 May 2022
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      At home job. It used to be weekends off by they just added Saturdays so that’s no longer good. No others pros.

      Cons

      Company doesn’t care about their employees all the managers take all the time off in the world but for the guys who basically carry the company it’s almost impossible to get days off. Even for months ahead they have what’s called black out dates meaning they “think” it’s going to be busy which sometimes their literally dead. Pay is minimum for all the tasks and stuff you do over the phone. Your basically a sitting robot back to back calls non stop

      avatar
      Empower Response
      3y
      Thank you for your feedback. We recognize the importance of time off to rest and recharge and encourage associates to utilize time off available to them. We provide a very competitive rate for call center roles and encourage career growth for associates. We transfer 5 – 10 associates out of the call center to other roles internally every month.

      Explore other reviews about Empower

      5.0
      18 Jun 2026
      Sr. business analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

      Cons

      None that I have found.

      2.0
      22 Jun 2026
      Senior analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      It is a consistent paycheck in an industry that isn't going anywhere. The benefits are average to slightly below average. If you are lucky, your immediate manager will be a real person and not just a faceless suit.

      Cons

      A caution to the culture : Empower is more interested in APPEARING to be a good place to work instead of actually being a good place to work. The employees were instructed by HR to leave a Glassdoor review IF we enjoy working at Empower. They made no mention of everyone leaving honest feedback regardless of their feelings about the company. That is incredibly telling about the culture and priorities of the company.

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