Pros
The pay is literally the only thing that makes it worth it
Cons
The managers are extreme micromanagers, they treat you like you are on an assembly line and they only care about results. They complain if you take bathroom breaks that aren't scheduled break time and only allow 30-minute lunches. The managers treat everyone like children and they want you to ask for permission to step away at any time. I believe these issues are department specific but they make it impossible to leave the team. The participants are extremely rude and disrespectful and there’s no recourse for their behavior which makes you feel unsupported. Even after horrible calls if you go into ACW management will place you back in queue without any sort of communication. Even when mandatory overtime is added management expects you to work 10-11 hours a day with only a one hour break total. We’re not allowed to attend town hall meetings so you’re almost not even a part of the company. Management aren’t leaders they are ultimately babysitters. Oh, let’s not forget the 2 week training that isn’t really training it’s more of a side by side with a rep and it’s interrupted by management taking the “trainers” from training to take calls. Only 1-2 people can be off per day so there’s never time off available so you ultimately just have to call off as needed. There’s absolutely no work/life balance due to inadequate staffing, poor forecasting of the workloads, and incompetent management.