I work in the call center. Can be stressful but great coworkers who help you push through. - Retirement Representative Empower Employee Review

3.0
28 Jan 2016
Recommend
CEO approval
Business outlook

Pros

Decent pay for call center, good benefits, great vacation perks if you've been an employee for a while. Team spirit here is great, as well.

Cons

Overtime is exhausting and never ending at times. It seems like we're constantly understaffed which can lead to even more exhausting days.

Explore other reviews about Empower

5.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Schedule Unlimited PTO Competent Management

Cons

No real cons to point out

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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