Financial Customer Service Representative - Anonymous employee Empower Employee Review

4.0
16 Aug 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home. Organized onboarding. Great training.

Cons

Employer constantly adding more work and raising expectations with no salary increase.

avatar
Empower Response
10mo
Thank you for your feedback on onboarding and training. We understand the concern about workload and expectations, and we are focused on balancing performance goals with fair compensation and recognition.

Explore other reviews about Empower

5.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Schedule Unlimited PTO Competent Management

Cons

No real cons to point out

2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It is a consistent paycheck in an industry that isn't going anywhere. The benefits are average to slightly below average. If you are lucky, your immediate manager will be a real person and not just a faceless suit.

Cons

A caution to the culture : Empower is more interested in APPEARING to be a good place to work instead of actually being a good place to work. The employees were instructed by HR to leave a Glassdoor review IF we enjoy working at Empower. They made no mention of everyone leaving honest feedback regardless of their feelings about the company. That is incredibly telling about the culture and priorities of the company.

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