Stay far away! - Assistant Manager Enterprise Mobility Employee Review

1.0
15 May 2021
Recommend
CEO approval
Business outlook

Pros

You’ll meet some great people If you can survive here you can survive anywhere The training provided can give you a good platform to build a wide skill set

Cons

You’re nothing but a number when you’re in ‘the green machine’. You’ll quickly learn this is one of the most shameful and unethical companies around who use and burn through staff at an alarming rate, but with the money they turn over they truly don’t care. I know for fact at the peak of the pandemic they were applying pressure to people who had been exposed to return to work breaking isolation rules and in some cases not even telling staff members they had been in the same vehicle as someone who had tested positive, they truly don’t care about staff. A lot of cars during the pandemic were being cleaned with glass cleaner and the condition some of the vehicles are rented in needing services or simply having faults, they don’t care much for customer safety either. I’ll quickly debunk some of the the ‘positive’ reviews you’ll see on here, most of which are made by people who are fresh in the company HR have asked to leave reviews or simply fake ones made by HR. Yes, there is the opportunity to progress quickly, but on the condition you can put up with the pretty awful working conditions, are happy to do unethical things, like scamming customers to inflate your sales numbers, work 60+ hours weeks and make sure that your face fits, the promotion system is a complete farce, most interviews are pointless as management know who they’re promoting well in advance. Yes, there is also a lot of money to be made, but it’s very dependant on the same points as above, in my 3 years I must have seen 100+ staff come and go, so how many must the area managers have seen gone. This job is blast furnace the managers at the top are in no way the best, they’re just the staff who could deal with the politics and nonsense the longest, or who didn’t get caught doing the unethical things literally every member of staff is doing, head office don’t care if you’re being unethical, they care if you get caught, if you can survive the politics and nonsense, you can definitely succeed. Whilst the training itself is good, there’s definitely skills to be picked up in sales, logistics, account management etc, there’s almost no training at all on how to be a manager, so the standard is appalling, I’ve seen countless examples of staff mental health suffering due to appalling management. The politics and bullying are the biggest thing to overcome, if you don’t immediately fit in here you’ll quickly know, a lot of kids straight out of uni get suckered into this job due to the decent pay and job progression opportunities and quickly think this is what a normal full time job is like, trust me it isn’t avoid this place like the plague, there are plenty of better graduate schemes to turn to. There are plenty of ‘green clones’ who would argue a lot of this and show off how much money they’ve made and it’s unarguable, but you really have to be a certain type of character to do well here and I can happily say I’m not one of those, I actually have morals. If you want a true feel of what the company is like to work for go and look at the things I learned on enterprise Facebook page, which head office despise because it shines a light on how poorly they treat staff.

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5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Busy but good work environment

Cons

No cons. I had a good experience.

4.0
4 Apr 2018
Recommend
CEO approval
Business outlook

Pros

I want to provide a comprehensive review, simply because a lot of the responses on Glassdoor are just short complaints that do not provide very useful information. But before I get into that, a little breakdown of my mindset going in to working at Enterprise: I knew it was not going to be my forever job from the beginning. I planned to stay for about a year to learn some broad-based skills and then move on to an industry in which I was more interested. A lot of people start working at ERAC with the mindset of only staying at the company for a few years, but it is absolutely an organization that has an "up or out" philosophy. If you're not willing to move up in the company, there's really no point in staying there because of how quickly people promote. If you're someone who doesn't have a problem committing a good portion of their career to one company and gaining significant financial benefits from it, then Enterprise is definitely a good option for you. 1) The People: If you ever decide to work for Enterprise, one of the first things you'll hear about the company is the quality of the employees. And while many of the ERAC mantras can be annoyingly repetitive (area managers and above frequently talk like they’ve been drinking the ERAC Kool-aid for a while), this claim is absolutely true. Enterprise hires some of the most driven, ambitious, intelligent, and genuine young people around, and they really are the strong foundation that makes the company successful. 2) The Leadership: Every single person above you was in your shoes at one point. Thus, they know what kind of garbage you go through with customers, how banal the job can be, and how exhausting it is transitioning from college (or another industry) to a 12-hour a day job. You won't see much of the higher-ups (regional managers and above) as they only pop in every few weeks to say some words of encouragement and check to make sure the branches look clean, but you will interact with your branch and assistant managers on a daily basis. Assuming they're good people and doing their jobs effectively, you will learn a lot from them while you're an MT. 3) The Skillset: You're going to work. A LOT. And you're frequently going to be working with customers who are...horrible people. Like for no reason. But through working with the large amount of people that you will (no matter how good or bad they are) you are going to gain extremely valuable skills to launch your future career - whether that's at Enterprise or somewhere else. Communication, sales, conflict management, strategic thinking, problem-solving; this is just some of what you're going to learn as an MT.

Cons

1) The Hours: Most reviews put this in the “Cons” section and it’s because it’s accurate; you will not have a work/life balance at Enterprise. The minimum expectation is 49 hours/week, which is actually what your targeted salary is based on. You will likely work around 55-60 hours/week, and your branch and assistant managers will work more. Branches are typically open from 7:30am-6:00pm, but most of us are there in the morning at 6:45am-7:00am to wash the cars in preparation for the day. Customers who come in at 6:00pm (and people absolutely will try to come in even if the doors are locked) can also hold you up for another 20-30 minutes. If you’re at an airport location or a flagship branch that is open every day, you will work holidays. If your branch is understaffed, you will not get a lunch. 2) The Work: You’re going to be doing the exact same thing every single day. Checking customers into cars takes up the majority of your time, and while the ability to constantly practice your sales pitch is pretty fun, you’re going to find yourself asking every single customer the exact same questions in an attempt to make conversation and keep up the perception of quality customer service. There’s also a lot of backend work to be done, such as calling customers to verify that they are still planning to come in to pick up a car, coordinating with body shop and dealership locations, and leaving voicemails for customers who picked up a car and haven’t returned it in a few days and now have a balance due even though their card declined. Oh, and don’t forget about cleaning the cars. 3) The Promotional Path: This is actually one of the primary reasons I left Enterprise. There’s very limited options to move beyond daily rental, and you’re really only able to do so after becoming a Branch Manager or above, which generally takes 1.5-3 years to attain. If you want to explore HR, business management, fleet work, or any other departments, you’re going to have to stick with the company for a number of years.

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Enterprise Mobility Response
7y
Thanks so much for your thorough and honest review! Good luck in your future endeavors!
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