Pros
You'll work with smart people and will forever have the job security of experience with Epic
Cons
Massive distrust of employees, especially around their covid response. Benefits are hugely sub-par - two weeks vacation to start with separate sick time and no work from home when sick (ie, must either come into the office sick or miss a day) is old fashioned and not at all competitive. On the cogito hosting team specifically there was so much weekend and after hours work, with no attempt to reduce it or to graduate out of it after so many years of service that it was really hard to hold down a regular schedule. Hours worked after business hours or on the weekend weren't counted as time and a half or anything, so you would have worked 6pm to 6am Fri-Sun and still be expected to work a full day on Monday. All in all a dead end job without much room for advancement since you will never move on from customer work.