Support to staff has somewhat gone to the wayside. There is a strong sense of service but nothing backing it up. The incentives are gone. No carrot to chase plus unreasonable expectations in the off chance a random bonus could be had. Random cuts to pay. No one for some staff to go to for advice on how to handle inner-management issues. Certain employees get a pat on the back when it's the core employees making it happen. The data systems are out dated.