Sweet staff but awful management and inappropriate situations - Guest Service Associate European Wax Center Employee Review

1.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The girls are sweet! Staff is cool.

Cons

Management is awful. We have creeps come in and berate the staff and waxers and we get inappropriate inquiries but we’re not allowed to turn them away. We’re always understaffed and management won’t hire anyone else on. Pay was horrible and getting a straight answer on a pay rate was difficult.

Explore other reviews about European Wax Center

5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I feel valued and taken care of.

Cons

Guests try to take advantage of the waxers

2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers, supportive team environment, loyal clients, and valuable opportunities to develop professional skills.

Cons

I’d like to raise some concerns about communication and fairness. We are asked to communicate everything, yet often our messages go unanswered or are met with a negative attitude. There is also a sense of favoritism in time-off approvals. Last-minute scheduling changes have disrupted my plans due to lack of notice. I’ve been incorrectly scheduled due to miscommunication, and I’ve had intense shifts without reasonable breaks. Additionally, our manager consistently arrives later than anyone, often when clients are waiting to pay, yet she gives attitude to others for minor delays. On top of that, product management is often last-minute. We run out of supplies like products, creams, or paper, and it only gets addressed when urgent, forcing us to scramble between rooms. I’m bringing these concerns forward because I hope for a more consistent, supportive, and equitable work environment for all of us.

See reviews by: Helpful|Rating|Date|All