Received great experience and loved what I did, but treated like a number - Wax Specialist European Wax Center Employee Review

3.0
12 Sept 2013
Recommend
CEO approval
Business outlook

Pros

I absolutely loved the training I received. It was extremely intense and at times I wanted to cry, but it really prepared me for the job. I loved the wax, the "comfort wax process" and the other waxes I worked with. I also loved (when I had the chance to) chatting and getting to know guests- especially the people that ended up becoming my regulars. They wanted to see me because I took my time and truly cared about their experience and their results. I also love creating beautiful eyebrows on amazing girls (and some men of course). I believe waxing can be artistic and it brought me such joy creating art. But more than anything, I absolutely adore making people feel good about themselves. There is no better feeling for me.

Cons

So along with the fast paced atmosphere came a lot of problems- having only 15 minutes to do a Brazilian was absolutely insane! I always felt rushed and even worse, my guests felt like I was the one that wanted them out of my room. when truly, I only had a few minutes to get them in the room, undressed, cleaned, waxed, talked to about products and monthly appointments, clothes back on out the door and onto the next guest. I very much felt like I was just a number on a paper and if I couldn't do things in a robotic, rushed, way I was useless to them. I know for a fact that guests liked me because 1. they told me and the Guest Service Associates (receptionists) they did and 2. I actually wanted them to be comfortable and get the most out of their experience. Its like EWC could care less about this- unless you sell a lot and speed through their appointment- and even then- I never felt like I did what they wanted and had a secure job. I truly did enjoy working there because I loved what I did and the people I worked with and the guests I got to meet. But looking back now, I deserved more than what I was given. I worked my butt off- yet didn't get paid enough. And I don't mind fast-pace, but when I had to run, sweat, not use the restroom, not talk to guests about how their day was, and literally did not stop moving my whole entire body for sometimes hours at a time, it was too much. I also only met the owners once and any time I had a problem, suggestion, and/or question, it was never dealt with- and again I was treated like just a number on a piece of paper. I know I am not just making this up, because every single other person I worked feels/felt the same way I do/did. Id also like to point out that I got laid off- without a single reason at all- this happened the same day as two other girls. Come to find out, almost everyone I worked with at the time, either quit, or more so got laid off as well- with no reason- even the top girls and managers.

Explore other reviews about European Wax Center

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Absolutely amazing management, and lovely waxers. A great place to grow.

Cons

I have no cons that I can think of.

2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers, supportive team environment, loyal clients, and valuable opportunities to develop professional skills.

Cons

I’d like to raise some concerns about communication and fairness. We are asked to communicate everything, yet often our messages go unanswered or are met with a negative attitude. There is also a sense of favoritism in time-off approvals. Last-minute scheduling changes have disrupted my plans due to lack of notice. I’ve been incorrectly scheduled due to miscommunication, and I’ve had intense shifts without reasonable breaks. Additionally, our manager consistently arrives later than anyone, often when clients are waiting to pay, yet she gives attitude to others for minor delays. On top of that, product management is often last-minute. We run out of supplies like products, creams, or paper, and it only gets addressed when urgent, forcing us to scramble between rooms. I’m bringing these concerns forward because I hope for a more consistent, supportive, and equitable work environment for all of us.

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