Just don't - Front Desk Receptionist European Wax Center Employee Review

1.0
16 Sept 2022
Recommend
CEO approval
Business outlook

Pros

None it is horrible just run

Cons

Everything, worked here for almost a year and it was not a good experience. I am sure each center will be different based on the owner/manager. First the manager I had would constantly blow up my phone, after work hours and days that I had off... also when she knew I was on vacation. We were short staffed and I was the only one who knew how to run the computer, but I didn't get compensated for all the phone calls I answered on off hours. Next, the manager would talk about everyone of us to our other coworkers.. extremely unprofessional!! She would also sit at home when she wasn't in office all the time, watch us on the cameras and listen to the cameras all the time.. then call us at work if there is an issue. She also told me how to dress, do my makeup etc which I thought was unprofessional as well. Front desk and waxers are not paid enough, they changed the commission structure which now you barely get anything for making a sale. Not getting any breaks at the front is also a lot, sometimes I had to work doubles and only got one break because there was no coverage!! In the end I was fired, because I didn't make any wax pass sales two weekends in a row! That is ridiculous, I tried my best and just don't work here all they care about is how many sales you make!!

Explore other reviews about European Wax Center

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Environment fun and commissions was good

Cons

A little difficult in guest situations

2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers, supportive team environment, loyal clients, and valuable opportunities to develop professional skills.

Cons

I’d like to raise some concerns about communication and fairness. We are asked to communicate everything, yet often our messages go unanswered or are met with a negative attitude. There is also a sense of favoritism in time-off approvals. Last-minute scheduling changes have disrupted my plans due to lack of notice. I’ve been incorrectly scheduled due to miscommunication, and I’ve had intense shifts without reasonable breaks. Additionally, our manager consistently arrives later than anyone, often when clients are waiting to pay, yet she gives attitude to others for minor delays. On top of that, product management is often last-minute. We run out of supplies like products, creams, or paper, and it only gets addressed when urgent, forcing us to scramble between rooms. I’m bringing these concerns forward because I hope for a more consistent, supportive, and equitable work environment for all of us.

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