If you’re considering applying then DON’T!!! - Customer Service Representative Eve Sleep Employee Review

Thank you for taking the time to write us a review. We’re sorry to hear there are a few things that concerned you and I wanted to address these with you. In terms of salaries, we hear you. Due to the required skill set the Bilingual role warrants a slightly higher salary due to the skills needed to perform the role which is why there is a difference in pay level. We completely agree with you when you say the Customer Experience team is epic. We think they’re a stellar team full of wonderful people who are passionate about eve, believe in what they are doing and ensure our customers are always happy with their experience and products. It’s sad to hear you don’t think they are appreciated as we hope to ensure all of our employees have the right support behind them at all times and feel they are surrounded by others who they can openly talk to about any problems they may be experiencing. Exposing the rest of the business to Customer Experience calls on a regular basis is super important and glad you agree. We currently include it in our onboarding process for new starters however are looking to expand this out to all employees regularly. It is a great learning experience for everyone to understand the conversation between our Customer Experience Executives and our customers.