Pros
It truly is hard to find something to rave about. However it was not always this way.
Cons
We have so much paperwork it is ridiculous. We have so many reports to roll up on a weekly and monthly basis. The content of these reports are things we normally should be doing or business numbers of which we should already be aware. Instead of the District Managers addressing lack in the areas ofthose reports with individual personnel, the middle managers have chose to inflict discipline on their entire group rather than those who are the offenders. This tendency has evolved into the overall style of management. Another thing I despise is the company Facility Operations Manual specifically says the customer has two options for insurance on their stored goods. Either Extra Space insurance (CPP) or their own (home owners/renters). The Ops Manual also says never lose a rental over insurance. However many employees have been disciplined and even terminated for not getting CPP insurance on over 94% of their rentals. This company pays great lip service to valuing their employees, however their actions show they do not. We are expected to do sales, collections, cleaning and maintenance of property and offices along with two pages of other tasks on a daily basis. We are highly underpaid and overworked