Pros
Extra Space used to be a wonderful place to work. Very balanced. The company expected good work, but they also supported their people and did things the right way. That has mostly ended.
Cons
As I mentioned, Extra Space has changed a lot as a workplace. They seem to be pushing sheer quantity of work in many departments. Metrics are all that matter, and they're usually metrics that track rate of work--not impact. I don't know if they're trying to imitate Amazon, but that is the kind of change they are making across the board--industrializing every facet of work so they can squeeze all the value they can out of their people. What they're losing in that is the passion and ownership that made their workforce great. Extra Space was a top performing company for years, but they seem to be slipping, and I think employees are beginning to look elsewhere. I see Extra Space having significant retention, engagement, and performance issues down the road. Communication between management and employees is really poor. They're changing a number of departments without explaining anything to people. "Anything" may sound like hyperbole. It's not. Extra Space used to have a wonderful feeling. People were part of a team and did good things together. It was great. Now it feels like an assembly line, where the quota is all that matters. It's a shame.