No work life balance - Assistant Manager Extra Space Storage Employee Review

2.0
5 Mar 2022
Recommend
CEO approval
Business outlook

Pros

If you luck out and get a facility that is 70% or more full, you’re essentially just a janitor and part time sales person. It’s nice to leave the facility for errands as most of your day is spent there so that’s a plus as long as you have a car. The higher up corporate folks do drop in often so that’s nice to see them more or less on the ground floor.

Cons

Far too much stress for what you’re paid, there’s little work life balance even though their company totes that’s a major benefit. You’re 100% required to be there 5-6 days a week 9am-6pm not including extra time to come in early for web meetings and not to mention when you’re short staffed and customers non stop call and knock on the door. It’s a downright dirty business that asks you to prioritize money over all else. If you’re okay with that kind of thing, this is your spot. My coworkers cleaned up human feces weekly for a little over $18 an hour and called it a great job with work life balance. To each their own. I happened to be there at a time when they were doing a trial run of Sunday hours, essentially prioritizing money over staffs sanity. You’re also only allowed to request one Saturday off a month. No one gets two days off in a row.

Explore other reviews about Extra Space Storage

5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Work life balance Culture

Cons

More advancement opportunites in SLC versus chicago

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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